"Clients still want that phone call" — inside a modern family law firm

Shannon B. Miles is a founding partner of Cage & Miles, a California family law firm with offices that include San Diego, Los Angeles, and Riverside. Avi Levy is a partner at the firm and the current President of the Association of Certified Family Law Specialists.

Igor Sheremet, CEO of Aparti, sat down with both of them to ask what they built the firm around, where technology actually helps a family law practice, and what it can't do.

The Line Technology Doesn't Cross

Their answer to that last question is the reason for this conversation. Avi:

Technology is great — it can make you more efficient, it can make things go faster. But people forget that clients still want that phone call, clients still want that face-to-face, clients still want you to explain certain things.

Shannon's version:

You're not just the attorney — you're really this person's counselor.

In This Conversation

• Why two partners who came up under micromanagement built the opposite
• The case for technology in a family law firm — and the line they won't cross with it
• Why a client is hiring the firm, not the attorney, and how workflows make that true
• Finding a mentor, and what 15 experienced attorneys on an internal chat can do for a junior
• "You can't just send a FYI email. Explain it. That's what they're paying for."

About Aparti

Aparti builds AI workflow software for family law firms: billing intelligence, intake, and document automation that keeps attorneys in control. To see how it works, book a demo.